How can we help?

FAQ Contact
  • How is Balance responding to COVID-19 updates and precautions?

    Throughout the global pandemic, we’ve made the health and safety of our customers and Fam Members our top priority. Working closely with local, state and federal safety experts, our restaurant operations often err on the side of caution.

    Throughout the pandemic, we implemented new and frequent sanitizing measures for work stations, dining areas, and restrooms, and also increased how often our employees switch gloves and wash their hands. We continue to assess whether it is safe for our dining rooms to remain open to the public during surges and rises of new COVID-19 variants. Our staff are required to take their temperatures every day before starting their shifts, and to wear masks through the remainder of their shifts.

    The inclusion of contact-free curbside pick-up service began as a COVID-19 protocol, and will remain a key part of our operations moving forward.